CUSTOMER CARE

HOW DO I CONTACT INLAKESH?
We would love to hear from you! Please feel free to email us at: hello@shopinlakesh.com  


WHEN WILL MY ORDER SHIP AND WHAT ARE THE COSTS?
Most orders will ship within 72 hours. All orders are shipped from our studio in sunny Southern California. We do not ship on weekends or holidays. All products are shipped via the USPS standard mail service or UPS. We are very happy to currently offer free shipping on ALL orders shipped anywhere in the continental U.S.A. Orders usually arrive within 5-7 business days from the order date. At this time, we only ship to addresses within the United States. We apologize but we can not offer shipping of our hats to P.O. Boxes.


RETURN POLICY- 
We really hope that you love your order.  However, we do offer a refund on return of unused products upon request within 5 days of delivery of the order. We do not offer exchange. Please keep in mind that shipping costs on a returned item will be at the expense of the customer. 

All return inquiries are to be made within 5 days of receiving your order.  All inquiries after this date will not be accepted and the sale will be considered final. Please contact us at orders@shopinlakesh.com and instructions for return will be provided.  

The merchandise must be returned in the same condition in which it was shipped in order to receive a refund. We do not offer refunds on sale priced items or items purchased using a discount code over 15%. All sales on discounted items are final sales. Also, we do not offer a refund on gift certificates.
To return an item please contact us within 5 days of receipt of your order: orders@shopinlakesh.com

 No return will be accepted without prior authorization from INLAKESH.


DO YOU CHARGE A SALES TAX?

INLAKESH is located in California.  All shipments with a California address will be charged a sales tax of 7.25% onto the total order.

 
HANDCRAFTED-
Please note that many INLAKESH products are handcrafted and slight variations occur between products.  This is a natural occurrence in handcrafted goods.
HAT FIT-
Measurement: You can use a tailor's tape (or a string that you may use in place of a tape measure) to determine the length. Place the string or tape around your head above your ear, across the mid-forehead, completely circling your head. Hold the tape firmly, but not too tightly. Measure the string. Remember to allow room for your hair. Essentially, you will measure your head exactly where the hat will sit.

We suggest you select the larger size if you measure between two sizes or prefer your hat to have a little room.